Policies & Procedures

NOVA NeuroIntegrative Medicine is committed to providing its patients with quality and affordable healthcare. We work hard to contain expenses and still provide attentive care with up-to-date technology. Our fees represent an excellent value by comparison with other practitioners in our community with similar training and experience.

Payment in full is expected at each visit.
An brief, get-acquainted visit (if desired) may be arranged. It lasts about 30 minutes and is free of charge.

A comprehensive intake visit lasts about 2 hours and usually consists of an In Depth Interview and testing. This visit costs between $300-600 depending on the length and complexity of the visit.

Office visits cost $240-300 per hour. Phone calls or email processing for longer than 10 minutes will be charged at $40 per 10 minutes. Most regular office visits last about 40-45 minutes and cost around $160.

For most patients receiving neurofeedback, TOVA testing is required at the beginning of therapy and at the end of each 20 sessions.

Insurance
NOVA NeuroIntegrative Medicine, PLC does not participate in insurance plans, but we will provide bills and medical documentation that you may submit to your insurance company for reimbursement. Knowing your insurance benefits is your responsibility. Please contact your insurance company with any questions you may have regarding your coverage for our services.

Medicare non-covered services
Please be aware that Medicare does not cover the services that we provide. You must pay for these services in full at the time of visit.

Nonpayment
If your account is over 10 days past due, you will receive a letter stating that you have 5 days to pay your account in full. Partial payments will not be accepted unless otherwise negotiated. Please be aware that if a balance remains unpaid, we may refer your account to a collection agency and you and your immediate family members may be discharged from this practice. If this is to occur, you will be notified by regular and certified mail that you have 30 days to find alternative medical care. Our physician(s) will only be able to treat you on an emergency basis if your account is over 15 days past due and arrangements have not been made to pay money owed.

Missed appointments
We would appreciate being notified as soon as possible about the need to reschedule or cancel appointments. One (1) full working day’s notice (24 hours) is required for cancelling appointments. The NOVA NeuroIntegrative Medicine, PLC policy is to charge for the full session fee for missed appointments or those canceled with less than 24 hours notice. These charges will be your responsibility and billed directly to you. Please help us to serve you better by keeping your regularly scheduled appointment.

Written reports
Written reports to agencies, professionals and insurance companies, as well as review of documents such as test reports or hospital records will be billed at a rate of $40.00/10 minutes.

Telephone calls
Telephone calls or email processsing of 10 minutes or longer will be billed at a rate of $42.00/10 minutes.

Emergencies
Our physician(s) does not carry a pager and is not available for emergencies. Emergency problems should be referred to your regular physicians or a hospital emergency room. Urgent matters will be dealt with during normal business hours.

Controlled substances and medications
No prescriptions for controlled substances will be provided by our physician. NOVA NeuroIntegrative Medicine is a consultant practice and therefore leaves the specifics of medication therapy to your regular prescribing physicians/providers. We will, however, be able to recommend possible changes in medication which are then your responsibility to discuss with your normal prescribing physician/provider.

NOVA NeuroIntegrative Medicine, PLC is committed to providing the best treatment to our patients. Our prices are representative of the attentive care and accessibility of our providers. Thank you for understanding our policies. Please let us know if you have any questions or concerns.